Shipping policy
Shipping
Where we ship
We ship within the United States, including Alaska, Hawaii, Puerto Rico and US territories. For now we do not ship to Canada or Mexico.
What it costs
Shipping is free on every order. There is no minimum.
How it's made, and where it comes from
Nothing here sits in a warehouse. Each piece is made after you order it, by a workshop in the US, and sent from there. The Woven is woven in North Carolina. The Waffle is embroidered, and The Case printed, by partners elsewhere in the US.
How long it takes
Counted in business days from the day you order, including the time it takes to make:
- The Woven: 5 to 9 business days
- The Case: 5 to 9 business days
- The Waffle: 7 to 11 business days (the stitching takes a little longer)
- Alaska, Hawaii, Puerto Rico and US territories: allow 7 to 12 business days more.
These are the windows our workshops give us. Most orders land inside them; a busy week can add a day or two, and we would rather tell you that than promise a date we cannot see.
Orders with more than one piece
Each piece is made in its own workshop, so a mixed order arrives in separate parcels, sometimes on different days. You are not charged twice, and nothing is missing.
Tracking
Every order is tracked. You will get a tracking number by email when your parcel leaves the workshop.
Duties and taxes
Everything ships from inside the US, so there are no import duties or customs fees. Sales tax is shown at checkout where it applies.
If something goes wrong
If tracking has not moved for 7 business days, or your window has passed, email axiomnoctraine@gmail.com with your order number and we will chase it. If it is lost, we remake it or refund it. If tracking says delivered but you cannot find it, tell us within 7 days so we can open a claim with the carrier.
Wrong address
We send to the address given at checkout. Tell us within 12 hours of ordering and we can change it. After that your piece is already being made, and the address travels with it.