Refund policy

Returns and refunds

Every Hylla piece is made after you order it: woven, stitched or printed for you, in the US. There is no shelf for it to go back to, so we handle returns a little differently from a shop that keeps stock. We would rather say that plainly up front.

If something is wrong with it

If your piece arrives damaged, faulty or misprinted, or it is not what you ordered, email axiomnoctraine@gmail.com within 30 days of delivery. Include your order number and a photo showing the problem: the piece laid flat, in good light, with the issue visible. We will remake it or refund it in full, whichever you prefer. You will not be asked to post anything back.

If it does not arrive

If your order has not reached you within three weeks of ordering, write to us. We will trace it, and if it is lost, we remake it or refund it.

If you change your mind

Because each piece is made for you, we cannot take back a piece you have simply changed your mind about, or exchange it for another size or colour. What we can do: if the size or colour turns out wrong, tell us within 30 days of delivery and we will make the one you wanted at half price. You keep the first one. Once per order.

Cancelling

You can cancel within 12 hours of ordering for a full refund. After that your piece is already being made and cannot be stopped.

Getting your money back

Refunds go to your original payment method within 5 business days of our agreeing them. Your bank may take a few days longer to show it.

Nothing here limits any statutory right you have under the consumer law where you live.